Royal Rinse Car Wash

Royal Rewards Program Terms

Version royal-rewards-terms-2026-09-27-r4 · Effective September 27, 2026 · Last updated September 27, 2026

Royal Rewards is the loyalty program of Royal Rinse Car Wash. These Program Terms are the agreement between you and Royal Rinse Car Wash about the program. They are part of, and should be read with, the Royal Rinse Customer Terms of Service and Privacy Policy. If these Program Terms and the Customer Terms of Service conflict about the program, these Program Terms apply.

1. Eligibility

You must be 18 or older and a resident of the United States to join. One account per person and per phone number.

2. Joining

Join by providing your mobile number at a Royal Rinse kiosk, including from the receipt screen. Joining does not require any purchase. By joining Royal Rewards with your phone number, you authorize Royal Rinse Car Wash / Royal Rewards to send account texts to that number: an enrollment confirmation, a points-expiry notice, and receipts you request. This authorization is part of joining and is separate from marketing consent. Marketing texts, including promotional reward-expiry reminders, require your separate optional opt-in. Marketing consent is not a condition of purchase or membership. You may stop account and marketing texts as described in the SMS Program section below without ending your membership.

3. Earning

Points and rewards are earned as described on screen at the time of the visit. We may change earn rates, rewards, and offers at any time. Different members may be offered different rewards or promotions as part of program testing.

4. Welcome and promotional rewards

Welcome and promotional rewards, such as free minutes, points, multipliers, and free washes, are promotional. They have no cash value, are not transferable, cannot be combined with other offers unless we say so, and may be capped per site, per day, or per member.

5. Expiry

Points expire after 12 months without any earn or redeem activity. If you have not stopped account texts, we will send you a factual text notice 30 days before your points expire. Rewards expire on the date shown with the reward; unless the reward says otherwise, that is 90 days after it is issued.

6. Free-wash rewards

At self-serve locations, a free-wash reward is delivered as 20 minutes of self-serve time in one session. At automatic-wash locations, it is one base wash. Unused time does not carry over.

7. Texts

Joining Royal Rewards with your phone number authorizes the account texts described in Section 2: an enrollment confirmation, a points-expiry notice, and receipts you request. These are transactional texts. Reminders about expiring promotional rewards, including the 10-day and 2-day reminders, are marketing texts and are sent only if you separately opt in to marketing. Reply STOP to any text to stop all texts from this sender, including account and marketing texts. Stopping texts does not end your membership or forfeit your points or rewards. See the SMS Program section below for help and for withdrawing only marketing consent.

8. Fraud and abuse

We may suspend or close accounts, and void points or rewards, for abuse, multiple accounts, or misuse, in our sole discretion.

9. Changes and termination

We may change or end the program at any time. If we end the program, we will give 30 days' notice, and unredeemed points and rewards may be forfeited when the program ends.

10. Taxes and privacy

Any taxes on rewards are your responsibility. Our Privacy Policy governs the information we collect through the program.

11. Chance-based promotions

We may offer an always-win prize wheel at participating kiosks in North Carolina, South Carolina, and Virginia. Every spin awards a prize. No purchase is necessary. You may enter after a paid wash or use the free-entry choice at the kiosk. To use either choice, provide your mobile phone number and give the same optional marketing consent shown at the kiosk. The paid-wash and free-entry choices have the same prizes and the same chances of receiving each prize.

Prizes may be points, a points multiplier for your next wash, free minutes, or a Free Wash. At a metered self-serve location, a Free Wash means 20 minutes in one session, with no unused time carried over. At an automatic-wash location, it means one base-tier wash. Your prize is shown on screen.

Prizes expire 90 days after award. We currently send reminders 10 and 2 days before expiry; we may change that reminder schedule. You may have only one unredeemed wheel prize at a time. You may spin again after you redeem it or it expires. There is no other frequency limit.

Prize availability and chances may vary by location, time, the promotion rules then in effect, and whether a member is new to the promotion. We do not promise particular odds. Every eligible spin still wins, and both entry choices remain equal. Each location has a daily limit on Free Wash prizes, and we may limit the total value of unredeemed prizes. These limits are set in the promotion rules and may change.

Members may be offered a spin before payment. The screen will provide a clear skip choice, and the promotion will not block payment. A birthday offer uses only the month and day of birth.

The sponsor is RR Payroll, LLC d/b/a Royal Rinse Car Wash. Winners are notified on screen. Void where prohibited.

SMS Program

Contact

Questions about Royal Rewards: e-mail kennedy@royalrinsecarwash.com or call (980) 308-2967.

Changes in r2: Section 11 now describes chance-based promotions.

Changes in r3: joining with your phone number authorizes account texts; marketing texts stay optional and separate; STOP now stops all texts from this sender.

Changes in r4: joining is at a Royal Rinse kiosk, including from the receipt screen.