Royal Rinse Car Wash

Customer Terms of Service

Version customer-terms-2026-10-07-r10 · Effective October 7, 2026 · Last updated October 7, 2026

These Terms of Service (the "Terms", also called our "Terms & Conditions" on our screens, signs, and receipts) are the agreement between you and us (see Section 1) for every service we offer: self-serve bays (coin, card, or kiosk), automatic washes, memberships and monthly wash passes, gift cards, the Royal Rewards program, our website, and our mobile app (together, the "Services"). By entering one of our locations, starting a wash, inserting coins or cash, tapping a card or a kiosk, using a vacuum or other equipment, buying a membership or gift card, joining Royal Rewards, or using our website or app, you agree to these Terms, to our Privacy Policy, and, if you are a Royal Rewards member, to the Royal Rewards Program Terms. You must be at least 18 to agree to these Terms.

IMPORTANT: SECTIONS 3, 12, 13, 14, AND 15 INCLUDE AN ASSUMPTION OF RISK, AN "AS IS" DISCLAIMER, A RELEASE OF LIABILITY THAT COVERS OUR NEGLIGENCE, A LIMIT ON OUR LIABILITY, YOUR PROMISE TO INDEMNIFY US, AN AGREEMENT TO RESOLVE DISPUTES BY BINDING INDIVIDUAL ARBITRATION (YOU MAY OPT OUT WITHIN 30 DAYS), A CLASS-ACTION WAIVER, AND, WHERE THE LAW ALLOWS, A WAIVER OF JURY TRIAL. THIS AGREEMENT IS SUBJECT TO ARBITRATION. PLEASE READ THEM CAREFULLY.

If you do not agree, please do not use our Services.

1. Who we are

"Royal Rinse Car Wash" is the trade name under which our locations and programs are operated. "We", "us", "our" and "Royal Rinse" mean RR Payroll, LLC, which operates our locations and programs under that name, for itself and as operator for the entities that own our locations. Your card payment may be processed by, and your card statement may show the name of, the entity that owns the location you used; that entity is a Royal Rinse Party, and a payment to it is a payment to us under these Terms. The Royal Rinse Parties are defined in Section 2.

2. The Royal Rinse Parties

In these Terms, the "Royal Rinse Parties" means, together and individually: (a) RR Payroll, LLC, and every entity that now or in the future owns, leases, operates, manages, or provides services at any of our locations or operates any of our programs under the Royal Rinse Car Wash name; (b) every present and future parent, subsidiary, and affiliate of any of them, including any fund, general partner, management company, payroll or employer entity, or investment vehicle that controls, manages, employs staff for, or invests in any of them (an "affiliate" is any person or entity that directly or indirectly controls, is controlled by, or is under common control with another); (c) the successors and assigns of each of them; and (d) the present and former members, managers, partners (general and limited), shareholders, investors, beneficial owners, owners, officers, directors, employees, contractors, agents, insurers, and representatives of each of them. Only the Royal Rinse Party that is "we" under Section 1 has obligations to you under these Terms. Every release, waiver, limitation of liability, and indemnity in these Terms is for the benefit of each of the Royal Rinse Parties and of the owner and lessor of the real property at each location, and each of them may enforce it.

3. Using our locations

Slippery surfaces and other site conditions. A car wash is a wet place. Bay floors, aprons, driveways, walkways, and vacuum areas are often wet, soapy, oily, or muddy and can be slippery, and in cold weather they can freeze quickly, even where floors are heated. Our locations also have hoses, wands, booms, trench drains and grates, curbs, wheel stops, bollards, speed bumps, uneven pavement, moving vehicles, and operating equipment. These conditions are a normal part of a car wash, are open and obvious, and cannot be fully eliminated. By entering, you acknowledge that you have been warned of them and agree to look out for them.

Watch your step. You are responsible for your own safety and the safety of anyone you bring. Watch where you step at all times; walk, do not run; wear footwear with good traction; keep clear of moving vehicles and automatic-wash equipment; do not climb on vehicles, equipment, walls, or structures; and keep children and pets with you, under your control, and out of bays and traffic lanes. Do not let a child operate a pressure wand. Tell us about any hazard you notice, and report any injury to an attendant or by calling (980) 308-2967 before you leave the location.

Unattended locations and your safety. Unless an attendant is on duty, our locations are self-serve, with no attendant, no security guard, and no one on site, and many are open 24 hours. We do not provide security guards, supervision, or escorts, and we do not promise that lighting, cameras, gates, or other equipment will be working. Look around before you get out of your vehicle, keep valuables out of sight and your vehicle locked, keep your phone with you, and leave if anything or anyone seems unsafe. If you see a crime, a fire, or a medical emergency, call 911 first, then tell us. To the fullest extent permitted by law, the Royal Rinse Parties are not responsible for the criminal or wrongful acts of other customers or third parties, and Section 12 applies.

Assumption of risk. You voluntarily assume all risk of injury, loss, and damage from the conditions described above, including slipping, tripping, and falling. To the fullest extent permitted by law, the release in Section 12 applies to those risks, including claims that a Royal Rinse Party was negligent.

Equipment and products are provided "as is." Our bays, pressure wands, foaming brushes, vacuums, dryers, fragrance and air machines, kiosks, and vending machines, and every soap, pre-soak, wax, tire and wheel cleaner, degreaser, protectant, and other product they dispense (together, "Equipment and Products"), are provided as is, with all faults, and as available. TO THE FULLEST EXTENT PERMITTED BY LAW, THE ROYAL RINSE PARTIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WORKMANLIKE PERFORMANCE. We do not promise that any Equipment or Product will be available, work without interruption, or produce any particular result.

Chemicals. Our soaps, pre-soaks, tire and wheel cleaners, degreasers, waxes, and other products are industrial cleaning chemicals. Some are acidic or alkaline and can irritate or burn skin and eyes, stain clothing, and harm anyone who swallows them. Keep them off your skin, out of your eyes, and away from children and pets; stand clear of spray, foam, and mist, especially in wind; and if a product touches your skin or eyes, rinse with plenty of water right away and get medical help if irritation continues. Safety data sheets for the products used at a location are available on request by e-mail to kennedy@royalrinsecarwash.com. Section 12 applies to injury or damage from contact with a product.

You choose how to use them, and you accept the risk. At a self-serve bay or vacuum, you decide which Equipment and Products to use, on which surfaces, in what order, for how long, and at what distance and angle. Before you start, inspect the Equipment, read the instructions and warnings on our signs and screens, and test any product on a small, hidden area. If any Equipment is not working properly, stop using it and tell us right away. You are solely responsible for how you use the Equipment and Products, and you accept all liability for that use. To the fullest extent permitted by law, you release the Royal Rinse Parties from all claims for damage to your vehicle or other property resulting from that use, including claims that a Royal Rinse Party was negligent, and including damage from: using a product on a surface it is not meant for (for example, tire cleaner or degreaser on paint, glass, or trim); letting a product dry on, or stay too long on, a surface; washing a hot surface, in direct sun, or in freezing weather; holding a pressure wand too close, or aiming it at seals, trim, emblems, wraps, vinyl, decals, paint-protection film, ceramic coatings, convertible tops, custom or aftermarket paint, or chipped, peeling, or repaired areas; water entering through open or poorly sealed windows, doors, sunroofs, or tops; and using a foaming brush. Other customers may have used a foaming brush on wheels, truck beds, or muddy surfaces, so rinse and inspect it before every use.

Report vehicle damage before you leave. Once a vehicle leaves our property, no one can tell where or when damage happened. So any claim that your vehicle or other property was damaged at our location must be reported to an attendant, or by calling (980) 308-2967 (leave a message if no one answers), before you leave the location, and confirmed in writing, with photos, to kennedy@royalrinsecarwash.com within 72 hours. You must also give us a reasonable opportunity to inspect the vehicle before it is repaired. To the fullest extent permitted by law, a damage claim not reported this way, or repaired before we could inspect it, is waived.

Honest claims. We take every report seriously and we investigate. A claim or demand that you know to be false, staged, or exaggerated is fraud. We may report it to law enforcement, to insurers, and to the card networks, and may share any records and recordings we have; you will pay our reasonable costs of investigating it (Section 13); and we may pursue every other remedy the law allows.

No dumping or littering. Our trash cans are only for small amounts of trash removed from the vehicle you are cleaning at our location. Do not leave, dump, or dispose of anything else anywhere on our property, including in or next to our trash cans or dumpsters: no household, business, construction, or yard waste; no furniture, mattresses, appliances, or electronics; no tires, batteries, or vehicle parts; and nothing described under "Environmental protection" below. Illegal dumping and littering are crimes in North Carolina, South Carolina, and Virginia. We may report violations to law enforcement and local authorities and share any recordings we have of them, and you will pay our reasonable costs to remove and properly dispose of anything you leave, in addition to any other remedy we have.

Environmental protection. Our drains, pits, and wastewater systems are regulated by environmental laws. Do not pour, drain, dump, spill, or rinse into our drains, pits, or grounds, or into any storm drain, any oil, fuel, antifreeze or coolant, brake, transmission, power-steering, or hydraulic fluid, solvent, paint or paint thinner, pesticide or herbicide, grease, sewage or RV holding-tank waste, animal waste, or any other hazardous, toxic, or flammable substance (together, "Pollutants"). Do not change oil or other fluids, or repair or service a vehicle, at our locations. Do not wash out the inside of a concrete mixer, septic or vacuum truck, livestock or poultry trailer, chemical sprayer, or any tank, drum, or container that holds or held a Pollutant. If a Pollutant spills or leaks from you or your vehicle, stop and tell us immediately. You are responsible for, and will pay us on demand, all costs, fines, penalties, and losses resulting from any Pollutant that you, anyone with you, or your vehicle, trailer, cargo, or containers release at our location (other than the ordinary dirt and road grime washed off a vehicle's exterior), whether or not you were negligent. That includes the cost of cleanup, removal, remediation, testing, and disposal; of pumping and cleaning our pits, separators, and lines; of repairing our equipment; of regulatory fines and penalties; and of business we lose while a bay or location is closed. Section 13 also applies.

No loitering. Our locations are for customers who are washing, vacuuming, or otherwise using our Services, and only for as long as that takes. Do not loiter or gather; hold car meets, parties, or other events; play music loud enough to disturb others; park or leave a vehicle unattended except while using our Services; sleep or camp; solicit, sell, or panhandle; or drink alcohol or use illegal drugs on our property. Do not block bays, vacuums, entrances, exits, or traffic lanes. We may ask anyone who is not actively using our Services to leave. Anyone who stays after being asked to leave, or who returns after being banned, is trespassing and may be reported to law enforcement. Vehicles left unattended or parked against posted signs may be towed at the owner's expense, as posted and as permitted by law.

Respect for others. Treat other customers, our employees and contractors, and everyone else at our locations with courtesy and respect. Do not threaten, harass, intimidate, assault, injure, stalk, or abuse anyone; do not use abusive, obscene, or hateful language or gestures toward anyone; do not brandish a weapon; and do not damage or tamper with anyone's vehicle or property. This applies at our locations and in any contact with our employees or contractors by phone, text, e-mail, social media, or online. If you break this rule, we may end your session, refuse service, ask you to leave, ban you from all of our locations, end your membership (with no further charges) and your Royal Rewards participation, and report you to law enforcement, and you are responsible for any harm you cause. Section 13 also applies. Nothing in these Terms limits your right to post an honest review or to make a good-faith report to a government agency, your card issuer, or law enforcement.

4. Self-serve bay payment terms

Metered service. Self-serve bays are billed by time. The price per increment and the maximum charge are shown on the screen before you start.

Pre-authorization. When you tap your card we place a temporary hold for the starting price shown on the screen, and we raise that hold in steps as you wash, never above the maximum shown. Some cards cannot be raised in steps; for those we place one hold at the amount the screen shows before you start. You are charged only for the time your session runs (see "Ending your session" below); the unused portion of any hold is released by your bank, which may take several days. Until the charge posts, your bank may show the hold growing, or as more than one pending amount.

Ending your session. Tap Finish to end your session. Whoever taps Finish authorizes the charge for that session. If you leave without tapping Finish, the session may continue running and you may be charged up to the pre-authorized maximum.

Network interruptions. If our network is unavailable, we may let you wash and charge your card afterward for the amount shown on screen, or decline service. We will never charge more than the amount displayed to you.

No refunds for time used. Once a session starts, time used is not refundable. Contact us within 30 days about any billing problem. We will review our meter and payment records and refund any amount we charged in error.

Session records. Our meter, payment, and session records are the record of your session and are presumed accurate unless you show that they are wrong.

Card disputes. If you think a charge is wrong, contact us first; we can usually fix an error faster than your card issuer can, and nothing in these Terms limits your right to dispute a charge with your card issuer. If you do dispute a charge, you agree that we may give your card issuer and the card network our meter, payment, session, and agreement records for the session and any video recording we have of it. A dispute made in bad faith for a session or service you received is a breach of these Terms; Section 13 applies, and we may decline future card payments from you.

Record of your agreement. When you tap your card to pay, our systems record that you agreed to these Terms: the date and time, the location and bay, the version of these Terms and of the words shown on the screen, the Stripe payment ID for your session, and, if you are a Royal Rewards member, your member account and the phone number on it. We keep that record. It is presumed accurate unless you show that it is wrong, and you agree it may be used as evidence that you agreed to these Terms and of the words you were shown. For coin or cash sessions and for visits without a payment, any video recording we have of your visit and the notices posted at the location are evidence of your visit and of the notice you were given.

Coins and cash. Where a bay accepts coins or cash, time is granted when payment is accepted and is not refundable once it starts. Putting in coins or cash, like tapping a card, is your agreement to these Terms, which are available at legal.royalrinsecarwash.com/legal/terms and, where posted, at the bay.

5. Automatic washes

Where we offer an automatic wash, follow the posted instructions and the directions of any attendant. Remove or secure loose or aftermarket parts, antennas, racks, and accessories before entering. Vehicles with pre-existing damage, rust, loose or peeling paint or trim, aftermarket or custom paint, wraps, or coatings, non-factory accessories, oversized or dual rear wheels, roof or bike racks, trailer hitches, or open truck beds with cargo enter at your own risk, and Section 12 applies to any damage to them. A wash purchase is for one vehicle, one time, unless the screen or receipt says otherwise.

Full-service locations. At locations where our staff clean the inside of your vehicle or move it, remove cash, valuables, and personal items first; to the fullest extent permitted by law, we are not responsible for items left in a vehicle. Before service, tell the attendant about pre-existing damage and about anything unusual about your vehicle, including aftermarket parts, alarms, warning lights, and child seats. Our staff handle your vehicle only as needed to clean it and move it through the wash and to the pickup area; we do not take custody of it for any other purpose, and Sections 3 and 12 apply.

6. Gift cards

Gift cards may be redeemed for Services at participating Royal Rinse locations. They are not redeemable for cash except where the law requires, and they are not replaced if lost or stolen.

7. Memberships and monthly wash passes

What a membership is. Monthly wash passes are offered only at participating locations. The My Wash Club App (also called the My Wash Membership App) manages them. A monthly wash pass provides a package of washes and, where available, ancillary service credits each month, and renews each month until you cancel.

Per-vehicle pricing. A monthly wash pass is priced per vehicle. Before you wash another vehicle with your pass, add it to your plan in the app and accept the per-vehicle price shown there. If a vehicle is washed on your pass without being added, it is added to your plan at the per-vehicle price shown when you enrolled; before the first higher charge, we will send a notice to the e-mail address or phone number on your account showing the new monthly price and how to remove the vehicle or cancel, and you agree to the increase unless you do so before that charge.

Auto-renewal and billing. The monthly price, the renewal date, and how to cancel are shown to you before you enroll and in your enrollment confirmation. By enrolling, you authorize us to charge the credit or debit card you provide automatically each month, at that price, until you cancel. No refunds or credits are given for partial periods. If you cancel and then re-enroll within 30 days after your pass ends, your billing date returns to the same day of the month as before and your re-enrollment is billed as if your pass had continued without a break: you pay the full monthly price for the month in which you re-enroll, with no credit for the days you were not enrolled.

Cancelling. You may cancel at any time in the app, or by e-mailing kennedy@royalrinsecarwash.com with the name and phone number on the account. Cancellation takes effect at the end of the current billing period.

Other terms. A monthly wash pass cannot be combined with any other discount or promotion. We may cancel, amend, or change a membership plan as described in Section 10.

8. Royal Rewards, promotions, and offers

We may offer different promotions, rewards, or prices to different customers, locations, or times as part of testing and improving our programs. Promotions have no cash value and may be changed or withdrawn at any time. The Royal Rewards program is governed by the Royal Rewards Program Terms, which are part of these Terms for members.

9. Communications

Providing a phone number, joining Royal Rewards, or accepting these Terms does not by itself authorize text messages. Royal Rewards account texts require the optional account-texts choice at Join; a text receipt is authorized by your receipt request. Marketing texts require a separate optional opt-in. Consent to texts is not a condition of purchase or membership. When you give us your e-mail address to enroll in a membership, join Royal Rewards, or buy a service, you agree that we may send you transactional messages about your account and your purchases, such as receipts, account alerts, and service notices, by e-mail.

Marketing messages are separate. We will send you marketing texts only if you separately opt in, and opting in is never a condition of buying anything from us. Reply STOP to any text to stop all texts from this sender, including transactional messages about your account and purchases. To withdraw only marketing-text consent while keeping authorized transactional texts, reply to any text saying which texts you want to stop, e-mail kennedy@royalrinsecarwash.com, or call (980) 308-2967. You may withdraw any consent by any reasonable means, and we will honor it within ten business days; after a STOP or similar request we may send one text confirming it and, if it is unclear which texts you meant, asking you to clarify. Tell us if you change or give up a phone number you have given us. To stop marketing e-mail, use the unsubscribe link. Message and data rates may apply.

10. Changes to our Services and to these Terms

We may change, suspend, or end any service, price, membership plan, or promotion at any time. Prepaid time or credits already purchased remain usable or refundable at our option. We may also change these Terms; the version and effective date at the top of this page tell you which version applies, and your use of our Services after a new version takes effect means you accept it. Changes to Section 14 are governed by the rules in Section 14. If you have a membership or a Royal Rewards account, we will notify you of a material change before it takes effect by e-mail, in the app, or on the kiosk screen, and you may cancel before then if you do not agree.

11. Recordings, images, and likeness

Some of our locations have cameras that record video. No location records audio. Cameras are not monitored continuously. Someone may view them from time to time, but do not expect anyone to be watching or to respond to an emergency. A camera does not replace your own care or a call to 911. By entering a location that has cameras, you consent to being recorded on video. We keep recordings only for a limited time, as described in our Privacy Policy, and we are not required to keep or produce a recording unless the law requires it. Recordings made at our locations belong to the Royal Rinse Parties and are used for security, safety, quality, training, enforcing these Terms, and resolving disputes, and may be shared with law enforcement, insurers, card issuers and card networks in a payment dispute, and government authorities. We will not use your image or likeness in marketing without your separate consent.

If you use the My Wash Club App, our supplier Dencar Technology Inc. may capture images within the app for the operation of the membership service, as described in the app.

12. Release and limitation of liability

To the fullest extent permitted by law, you release the Royal Rinse Parties from, and waive, all claims arising from your presence at our locations or your use of our locations, Equipment and Products, and services, INCLUDING CLAIMS THAT A ROYAL RINSE PARTY WAS NEGLIGENT. This release covers, as separate agreements: (a) damage to or loss of your vehicle or other property, including damage from pre-existing conditions, aftermarket or loose parts, the Equipment and Products, your own conduct, or the acts of other customers or third parties; and (b) personal injury, including injury from slipping, tripping, or falling, and injury caused by the acts of other customers or third parties. Some states, including Virginia, do not allow a business to release itself in advance from personal-injury claims caused by its own negligence. In those states part (b) does not apply, and part (a) and the rest of this Section still do. If a court will not enforce any other part of this Section in a particular state or for a particular claim, the rest still applies. This release does not apply to the Royal Rinse Parties' gross negligence, recklessness, or willful or wanton misconduct. The total liability of all Royal Rinse Parties together to you for any claim is limited to the amount you paid for our Services in the twelve months before the claim, and no Royal Rinse Party is liable for indirect, incidental, special, or consequential damages, including loss of use, rental-vehicle costs, or diminished value. These limits do not apply to a personal-injury claim where the law does not allow it to be limited.

By using a bay or a wash you acknowledge the damage and safety warnings posted at that location and shown on its screens, which are part of these Terms.

13. Indemnification

Indemnification. To the fullest extent permitted by law, you agree to defend (at our election), indemnify, and hold harmless the Royal Rinse Parties from and against any and all claims, demands, suits, losses, liabilities, damages, fines, penalties, costs, and expenses, including reasonable attorneys' fees and costs of investigation and collection, arising out of or relating to: (a) your use of, or conduct at, any of our locations, equipment, kiosks, websites, apps, or services, and the conduct at our locations of anyone you bring with you, including minors; (b) the condition of your vehicle, including pre-existing damage, aftermarket, loose, or improperly secured parts, and any fluid, cargo, or contents; (c) any injury to, or claim by, your passengers, employees, agents, or invitees, or any third party at our locations in connection with you; (d) damage you cause to our equipment, structures, signage, other customers' vehicles, or neighboring property; (e) your breach of these Terms, the Royal Rewards Program Terms, or any applicable law, regulation, or ordinance; (f) your misuse of any promotion, reward, membership, gift card, or offer, including the use of multiple accounts or false information; (g) any payment dispute or chargeback you initiate in bad faith for services you received; (h) any content, image, or information you submit to us; (i) any Pollutant, trash, or other material that you, anyone with you, or your vehicle, trailer, cargo, or containers release, dump, or leave at any of our locations, including all cleanup, remediation, disposal, and regulatory costs, fines, and penalties, whether or not you were negligent; (j) any threat, harassment, assault, or injury by you or anyone with you toward any customer, employee, contractor, or other person; and (k) any claim or demand you make against a Royal Rinse Party that you know to be false, staged, or materially exaggerated, including our reasonable costs of investigating it. This obligation does not apply to the extent a loss is finally determined to have been caused by the gross negligence, recklessness, or willful or wanton misconduct of the Royal Rinse Parties. Otherwise, it applies even if a claim alleges that a Royal Rinse Party was negligent. We may control the defense of any claim we choose to defend, and you will cooperate with us. These obligations survive the end of your use of our services, your membership, and the Royal Rewards program.

14. Dispute resolution: arbitration and class-action waiver

Please read this Section carefully. It requires you and the Royal Rinse Parties to resolve most disputes through binding individual arbitration instead of a lawsuit in court, and it waives class actions and jury trials for those disputes. You may opt out within 30 days (see "Your right to opt out" below). It does not take away any right that the law says cannot be taken away.

What this Section covers. This Section applies to every dispute or claim between you and any Royal Rinse Party that arises out of or relates to these Terms, our Services, our locations, your vehicle or other property, any payment, hold, membership, gift card, or reward, any text, e-mail, or call from us, or any other aspect of our relationship, whether based on contract, tort (including negligence and personal injury), statute, or any other legal theory, and including claims that arose before you accepted this Section (each, a "Claim"). It also covers Claims against our employees, contractors, and suppliers in connection with our Services, and each Royal Rinse Party may enforce it. It does not cover the exceptions listed next.

Exceptions. (a) Small claims. Either of us may bring an individual Claim in the small claims court (or small claims division) for the county where the location involved is or where you live, if the Claim qualifies there, and may keep it there as long as it stays individual. (b) Sexual assault or harassment. If your Claim relates to alleged sexual assault or sexual harassment, the federal Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act lets you choose to bring it in court instead, and nothing in this Section limits that choice. (c) Court orders to stop harm. Either of us may ask a court for a temporary order to stop trespass, harassment, dumping, pollution, misuse of our systems, or immediate harm to people or property, without giving up arbitration of the rest of the dispute. (d) Reports to agencies and card issuers. Nothing in this Section stops you from reporting a problem to, or taking part in an investigation by, a government agency, your card issuer, or law enforcement, or from receiving any relief they obtain for you. (e) Opt-outs. This Section does not apply to you if you opt out as described below.

Talk to us first: notice and 60 days. Before starting an arbitration or a small claims case, the party with the Claim must send the other a written Notice of Dispute and allow 60 days to resolve it. Send your notice by e-mail to kennedy@royalrinsecarwash.com with the subject "Notice of Dispute", or by mail to Royal Rinse Car Wash, Attn: Legal Notices, c/o Bryan Cave Leighton Paisner LLP, 1290 Avenue of the Americas, New York, NY 10104 (or any other mailing address we post for notices at legal.royalrinsecarwash.com/legal/terms). We will send ours to the e-mail address or phone number on your account or, if we have neither, to the address you give us. A Notice of Dispute must be signed personally by the person with the Claim (not only by a lawyer) and must include: that person's name, address, phone number, and e-mail; the location, date, and approximate time of the visit, or the Stripe payment ID, membership, or Royal Rewards phone number involved; a description of what happened and of the Claim; and the specific relief requested, with a dollar amount. For vehicle damage or injury, include photos and any estimate or bill. During the 60 days, if either of us asks, you and a representative of ours will talk by phone or video at least once to try to settle; lawyers may join, but the person with the Claim must take part personally. Every limitation period, and every deadline in this Section, is paused while this process runs. An arbitration or small claims case started before this process is completed will be dismissed or paused until it is completed.

Arbitration. If a Claim is not resolved within the 60 days, it will be resolved by binding arbitration before a single neutral arbitrator, and not in court. The arbitration is administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, its Consumer Due Process Protocol, and, when they apply, its Mass Arbitration Supplementary Rules, each as in effect when the arbitration is filed (available at www.adr.org or by calling 1-800-778-7879). If the AAA is unavailable or declines to administer the arbitration and we cannot agree on another administrator, a court with jurisdiction will appoint one, or appoint the arbitrator, under Section 5 of the Federal Arbitration Act. The arbitrator must be a retired judge or a lawyer with at least ten years' experience and is chosen under the AAA's procedures that give each side an equal voice (such as a list from which each side strikes or ranks names); neither we nor our lawyers may use an arbitration provider in which we or they have a financial interest. The arbitrator applies the substantive law that would govern the Claim in court, including statutes of limitation, which apply in arbitration as they would in court; may award any individual relief a court could award to the individual party; and will give a written decision with brief reasons. Under the AAA rules, Claims of $25,000 or less are decided on the documents unless the arbitrator decides otherwise, and hearings may be held by phone or video; any in-person hearing will be held in the state where the location involved is, in that county or in a county reasonably convenient to you, and nothing in this Section requires arbitration to be held outside that state. The arbitrator may allow limited discovery proportional to the Claim. The arbitrator's decision is final and binding, subject only to the limited review the Federal Arbitration Act allows, and may be entered as a judgment in any court with jurisdiction.

Costs of arbitration. If your Claim is for $10,000 or less, we will pay all AAA filing, administrative, and arbitrator fees, including any filing fee the AAA would otherwise charge you, unless the arbitrator finds that your Claim was frivolous or brought for an improper purpose under the standard in Rule 11(b) of the Federal Rules of Civil Procedure. For larger Claims, the AAA Consumer Arbitration Fee Schedule decides who pays what; your share will never be more than the amount that schedule assigns to a consumer, and if you show the arbitrator that you cannot afford it, we will pay it. We will pay every fee the AAA invoices to us within 30 days after the invoice date. Each side pays its own lawyers, except that (a) the arbitrator may award attorneys' fees and costs to a party where a statute, Section 13, or these Terms allow it, and (b) if the arbitrator finds that a Claim or counterclaim was frivolous or brought for an improper purpose under that Rule 11(b) standard, the arbitrator may order the party who brought it to pay the other side's reasonable attorneys' fees and costs. We will not seek our attorneys' fees from you in arbitration except under (a) or (b).

Individual Claims only (class-action waiver). You and we each agree to bring Claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, representative, or private-attorney-general proceeding. The arbitrator may not consolidate the Claims of different people for decision (the staged process below is for administration only), may not preside over any form of class or representative proceeding, and may award relief only to or against the parties to that arbitration and only to the extent needed to resolve that party's individual Claim. If a court finally decides that this paragraph cannot be enforced for a particular Claim or request for relief, then that Claim or request, and only it, will be decided in court under Section 15 and not in arbitration, and will be paused until the arbitration of the remaining Claims is finished. A court, not an arbitrator, decides whether this paragraph is enforceable.

Coordinated or mass filings. If 25 or more similar demands for arbitration are brought against a Royal Rinse Party by or with the help of the same or coordinated lawyers or organizations, the AAA's Mass Arbitration Supplementary Rules apply, together with the following, which you and we agree is a fair way to resolve many similar Claims: (a) Each demand must be signed by its claimant and must have completed the Notice of Dispute process above; the Process Arbitrator appointed under the AAA rules decides whether it has. (b) The demands proceed in stages. In the first stage, each side selects up to 25 demands (50 in all) to proceed to arbitration; the other demands are held, and every limitation period for them stays paused, until the first stage is decided. (c) After the first stage is decided, the parties will take part for up to 60 days in a single global mediation with a mediator from the AAA, who may be told the first-stage results. (d) If Claims remain after the mediation, a second stage of up to 50 demands selected the same way proceeds. If Claims still remain after the second stage is decided, either you or we may elect, by written notice to the AAA and the other side, to have all remaining Claims decided in court on an individual basis under Section 15 instead of in arbitration; the class-action waiver still applies to them. (e) No result in one claimant's case binds any other claimant unless that claimant agrees in writing. (f) The AAA Consumer Mass Arbitration Fee Schedule governs the fees, and we will pay our share within 30 days after each invoice date. (g) If a court finally decides that any part of this paragraph cannot be enforced, the remaining demands proceed under the AAA's Mass Arbitration Supplementary Rules and the rest of this Section still applies.

Who decides what. The arbitrator decides all disputes about the interpretation, applicability, enforceability, or scope of this Section and the rest of these Terms, including whether a Claim is covered and whether the Notice of Dispute process was completed, except that a court decides: (a) whether an agreement to arbitrate was formed with you; (b) whether the class-action waiver above is enforceable; (c) whether an opt-out was valid; and (d) any question that the Ending Forced Arbitration of Sexual Assault and Sexual Harassment Act reserves for a court. Either of us may ask a court to compel arbitration, to stop a case filed in breach of this Section, or to confirm, modify, or vacate an award, as the Federal Arbitration Act allows.

Law that governs this Section. This Section is governed by the Federal Arbitration Act (9 U.S.C. Sections 1-16), because our Services involve interstate commerce: for example, card payments at our locations are processed by an out-of-state payment processor over interstate card networks. Where state arbitration law applies in addition, it is the arbitration law of the state where the location involved is (or, for a Claim not tied to a location, the state where you live). For a transaction connected with Virginia, the Virginia Arbitration Fairness Act applies to the extent it is not preempted, and its requirements are part of this Section.

Your right to opt out. You may opt out of this Section by e-mailing kennedy@royalrinsecarwash.com with the subject "Arbitration opt-out", or by mailing a signed letter to Royal Rinse Car Wash, Attn: Arbitration Opt-Out, c/o Bryan Cave Leighton Paisner LLP, 1290 Avenue of the Americas, New York, NY 10104 (or any other mailing address we post for notices at legal.royalrinsecarwash.com/legal/terms), within 30 days after the first day you accept a version of these Terms that contains this Section (for a kiosk session, the day you first tap your card under these Terms; for a membership or Royal Rewards account, the day you enroll or first accept these Terms in the app). Include your name, phone number, e-mail, and the location and date of your first visit, or the phone number on your membership or Royal Rewards account. Opting out affects only this Section; the rest of these Terms, including Section 15, still applies. Opting out is free, and we will not treat you differently for doing it.

Changes to this Section. If we change this Section, the change applies only to Claims that arise after the change takes effect, and only after we give members and Royal Rewards account holders notice under Section 10. You may reject a change by opting out, as described above, within 30 days after the change takes effect; if you do, this Section as it read before the change continues to apply to you. No change to this Section applies to a Claim for which a Notice of Dispute has already been sent.

Severability, survival, and court cases. Except as the class-action waiver and the coordinated-filings paragraph provide for themselves, if any part of this Section is found unenforceable, the rest still applies and is enforced to the fullest extent the law allows. This Section survives the end of your use of our Services, your membership, and the Royal Rewards program, and survives any assignment under Section 16. Section 15 governs any Claim that proceeds in court under this Section, including the jury trial waiver where the law allows it.

15. Governing law, venue, and jury trial waiver

These Terms and any dispute between you and the Royal Rinse Parties, whether based on contract, tort (including negligence), statute, or any other theory, are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules, no matter which of our locations you use. If a court will not apply North Carolina law to an issue, the law of the state where the location involved is applies to that issue, and these Terms are enforced to the fullest extent that law allows. Any dispute that Section 14 does not require to be arbitrated, and any court case to enforce Section 14 or an arbitration award, will be brought only in the state or federal courts sitting in Mecklenburg County, North Carolina, and you consent to the jurisdiction of those courts. If a court will not enforce that choice of courts for a dispute, the dispute will be brought only in the state or federal courts for the county where the location involved is.

Jury trial waiver. WHERE THE LAW THAT APPLIES TO THIS WAIVER ALLOWS IT, YOU AND THE ROYAL RINSE PARTIES EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS, OUR LOCATIONS, OR OUR SERVICES. Despite the choice of North Carolina law above, whether this waiver is enforceable is decided under the law that the court hearing the dispute applies to jury-trial waivers. North Carolina state courts do not allow this waiver, so it does not apply there. Wherever else that law does not allow it, this waiver does not apply, and the rest of these Terms is unaffected.

16. General

17. Contact us

Questions about these Terms: e-mail kennedy@royalrinsecarwash.com or call (980) 308-2967. Accessibility: if a disability makes it hard for you to use a kiosk, bay, vacuum, our website, or our app, call or e-mail us and we will work with you to find another way to serve you.