Customer Terms of Service

Version customer-terms-2026-09-25-r3 · Effective September 25, 2026 · Last updated September 25, 2026

These Terms of Service (the "Terms") are the agreement between you and Royal Rinse Car Wash for every service we offer: self-serve bays (coin, card, or kiosk), automatic washes, memberships and monthly wash passes, gift cards, the Royal Rewards program, our website, and our mobile app (together, the "Services"). By entering one of our locations, starting a wash, tapping a card or a kiosk, buying a membership or gift card, joining Royal Rewards, or using our website or app, you agree to these Terms, to our Privacy Policy, and, if you are a Royal Rewards member, to the Royal Rewards Program Terms.

If you do not agree, please do not use our Services.

1. Who we are

"Royal Rinse", "we", "us" and "our" mean Royal Rinse Car Wash and the Royal Rinse Parties defined in Section 2. Our locations are owned and operated by entities named there.

2. The Royal Rinse Parties

In these Terms, the "Royal Rinse Parties" means, together and individually: Royal Rinse Car Wash; RR Payroll, LLC; Willow Oak Partners; Red Ride Car Wash Fund I, L.P.; Red Ride Car Wash Fund II; BVLY Partners III, LLC through BVLY Partners XII, LLC; the entity that owns or operates each of our locations; and each of their affiliates, members, managers, owners, officers, directors, employees, contractors, and agents. Every release, waiver, limitation of liability, and indemnity in these Terms is for the benefit of each of the Royal Rinse Parties, and each of them may enforce it.

3. Using our locations

• Follow the posted rules, signs, and any instructions from our staff. Signs posted at our locations, including damage warnings and bay rules, are part of these Terms.
• You are responsible for your vehicle, its contents, and anyone you bring with you.
• Use our equipment only to wash a vehicle. Do not direct pressure wands, brushes, or chemicals at people, animals, or anything other than a vehicle.
• We may refuse service, end a session, or ask you to leave for unsafe or abusive conduct, in our sole discretion.
• We may close a location or a bay at any time for weather, maintenance, or any other reason, with or without notice.

4. Self-serve bay payment terms

Metered service. Self-serve bays are billed by time. The price per increment and the maximum charge are shown on the screen before you start.

Pre-authorization. When you tap your card we place a temporary hold for the starting price shown on the screen, and we raise that hold in steps as you wash, never above the maximum shown. Some cards cannot be raised in steps; for those we place one hold at the amount the screen shows before you start. You are charged only for the time you use; the unused portion of any hold is released by your bank, which may take several days. Until the charge posts, your bank may show the hold growing, or as more than one pending amount.

Ending your session. Tap Finish to end your session. Whoever taps Finish authorizes the charge for that session. If you leave without tapping Finish, the session may continue running and you may be charged up to the pre-authorized maximum.

Network interruptions. If our network is unavailable, we may let you wash and charge your card afterward for the amount shown on screen, or decline service. We will never charge more than the amount displayed to you.

No refunds for time used. Once a session starts, time used is not refundable. Contact us within 30 days about any billing problem and we will make it right.

Disputes. Our meter and session records are the record of your session.

Coins and cash. Where a bay accepts coins or cash, time is granted when payment is accepted and is not refundable once it starts.

5. Automatic washes

Where we offer an automatic wash, follow the posted instructions and the directions of any attendant. Remove or secure loose or aftermarket parts, antennas, racks, and accessories before entering. A wash purchase is for one vehicle, one time, unless the screen or receipt says otherwise.

6. Gift cards

Gift cards may be redeemed for Services at participating Royal Rinse locations. They are not redeemable for cash except where the law requires, and they are not replaced if lost or stolen.

7. Memberships and monthly wash passes

What a membership is. The My Wash Club App (also called the My Wash Membership App) manages our monthly wash passes. A monthly wash pass provides a package of washes and, where available, ancillary service credits each month, and renews each month until you cancel.

Per-vehicle pricing. A monthly wash pass is priced per vehicle. Washing another vehicle with your pass adds that vehicle to your family plan automatically, and you agree to the associated increase in your monthly charge.

Auto-renewal and billing. By enrolling, you authorize us to charge the credit or debit card you provide automatically each month until you cancel. No refunds or credits are given for partial periods. If you cancel and re-enrol within 30 days of expiration, your re-enrolment date is set to the same day of the month as your previous subscription and billed as a continuation of the prior month. The ease of cancelling is not to be used to avoid billing for partial months.

Cancelling. You may cancel at any time in the app, or by e-mailing kennedy@royalrinsecarwash.com with the name and phone number on the account. Cancellation takes effect at the end of the current billing period.

Other terms. A monthly wash pass cannot be combined with any other discount or promotion. We may cancel, amend, or change a membership plan as described in Section 10.

8. Royal Rewards, promotions, and offers

We may offer different promotions, rewards, or prices to different customers, locations, or times as part of testing and improving our programs. Promotions have no cash value and may be changed or withdrawn at any time. The Royal Rewards program is governed by the Royal Rewards Program Terms, which are part of these Terms for members.

9. Communications

When you give us your e-mail address or phone number to enrol in a membership, join Royal Rewards, or buy a service, you agree that we may send you transactional messages about your account and your purchases, such as receipts, account alerts, and service notices, by e-mail or text.

Marketing messages are separate. We will send you marketing texts only if you separately opt in, and opting in is never a condition of buying anything from us. Reply STOP to any text to stop all texts from this sender, including transactional messages about your account and purchases. To withdraw only marketing-text consent while keeping authorized transactional texts, e-mail kennedy@royalrinsecarwash.com or call (980) 308-2967 and ask to stop marketing texts only. To stop marketing e-mail, use the unsubscribe link. Message and data rates may apply.

10. Changes to our Services and to these Terms

We may change, suspend, or end any service, price, membership plan, or promotion at any time. Prepaid time or credits already purchased remain usable or refundable at our option. We may also change these Terms; the version and effective date at the top of this page tell you which version applies, and your use of our Services after a new version takes effect means you accept it.

11. Recordings, images, and likeness

Our locations are monitored by video and audio recording. Recordings made at our locations belong to the Royal Rinse Parties and are used for security, safety, quality, training, and resolving disputes. We will not use your image or likeness in marketing without your separate consent.

If you use the My Wash Club App, our supplier Dencar Technology Inc. may capture images within the app for the operation of the membership service, as described in the app.

12. Release and limitation of liability

To the fullest extent permitted by law, you release the Royal Rinse Parties from, and waive, all claims arising from your use of our locations and services, including damage to your vehicle from pre-existing conditions, aftermarket or loose parts, or your own conduct. This release does not apply to the Royal Rinse Parties' gross negligence or wilful misconduct. Our total liability to you for any claim is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect, incidental, or consequential damages.

Damage warnings are posted at our locations. By using a bay or a wash you acknowledge them.

13. Indemnification

Indemnification. To the fullest extent permitted by law, you agree to defend (at our election), indemnify, and hold harmless the Royal Rinse Parties from and against any and all claims, demands, suits, losses, liabilities, damages, fines, penalties, costs, and expenses, including reasonable attorneys' fees and costs of investigation and collection, arising out of or relating to: (a) your use of, or conduct at, any of our locations, equipment, kiosks, websites, apps, or services; (b) the condition of your vehicle, including pre-existing damage, aftermarket, loose, or improperly secured parts, and any fluid, cargo, or contents; (c) any injury to, or claim by, your passengers, employees, agents, or invitees, or any third party at our locations in connection with you; (d) damage you cause to our equipment, structures, signage, other customers' vehicles, or neighbouring property; (e) your breach of these Terms, the Royal Rewards Program Terms, or any applicable law, regulation, or ordinance; (f) your misuse of any promotion, reward, membership, gift card, or offer, including the use of multiple accounts or false information; (g) any payment dispute or chargeback you initiate in bad faith for services you received; and (h) any content, image, or information you submit to us. This obligation does not apply to the extent a loss is finally determined to have been caused by the gross negligence or wilful misconduct of the Royal Rinse Parties. We may control the defence of any claim we choose to defend, and you will cooperate with us. These obligations survive the end of your use of our services, your membership, and the Royal Rewards program.

14. Dispute resolution: arbitration and class-action waiver

This section is reserved. It will be added in a future version of these Terms, and the version number and effective date at the top of this page will change when it is. Until then, Section 15 governs where, and under which law, a dispute is decided.

15. Governing law and venue

These Terms and any dispute between you and the Royal Rinse Parties are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules, whichever of our locations you use. Any dispute that is not resolved under Section 14 will be brought only in the state or federal courts sitting in Mecklenburg County, North Carolina, and you consent to the jurisdiction of those courts.

16. General

• Entire agreement. These Terms, the Privacy Policy, the Royal Rewards Program Terms, and the prices and rules shown on our screens, receipts, and signs are the whole agreement between you and us about the Services.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect, and the unenforceable part is enforced to the fullest extent the law allows.
• No waiver. Our not enforcing a term is not a waiver of it.
• Assignment. We may assign these Terms to a successor or affiliate. You may not assign them.
• Survival. Sections 2, 12, 13, 14, 15 and 16 survive the end of your use of our Services.

17. Contact us

Questions about these Terms: e-mail kennedy@royalrinsecarwash.com or call (980) 308-2967.